Sales Archives - Australian Online Courses https://australianonlinecourses.com.au/categories/sales/ Thu, 23 Jan 2025 04:33:12 +0000 en-AU hourly 1 Advanced Certificate of Viticulture and Winemaking Oenology https://australianonlinecourses.com.au/courses/advanced-certificate-of-viticulture-winemaking-oenology/ Tue, 06 Apr 2021 05:37:40 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=19878 The Certificate of Viticulture & Winemaking (Oenology) is a professional development course that combines knowledge on grape growing and vineyard management with the complexities of the winemaking process to produce wines and spirits.

In this viticulture and winemaking course, you will explore the nature and scope of the viticulture industry, grape varieties, vineyard establishment, grapevine culture, harvesting, selling and winemaking.

The post Advanced Certificate of Viticulture and Winemaking Oenology appeared first on Australian Online Courses.

]]> Learn about viticulture – the study of growing grapes and tending to a vineyard – and pair it with winemaking! It’s a combination that could see you managing your own winery or vineyard. This course is ideal for vineyard managers, winegrowers, hobby farmers, amateur winemakers, and anyone aspiring to work in this industry.

The Advanced Certificate of Viticulture & Winemaking (Oenology) is a professional development course that combines knowledge on grape growing and vineyard management with the complexities of the winemaking process to produce wines and spirits.

In this viticulture and winemaking course, you will explore the nature and scope of the viticulture industry, grape varieties, vineyard establishment, grapevine culture, harvesting, selling and winemaking.

You will also learn about appropriate sites for a vineyard, different types of wine, how to assess and analyse wine quality, chemistry and microorganisms involved in wine processing and how to oversee the winemaking process.

On completion of this course, you will have a comprehensive understanding of all aspects of viticulture and the winemaking process.

Course Structure

Unit 1 – Introduction

  • Nature and scope of the viticulture industry both locally and world wide
  • Global viticulture
  • Major winegrowing areas around the world
  • The grape; genera and species
  • Rootstocks
  • Classification of grape varieties
  • Table grapes
  • Wine grapes
  • Dried fruit
  • Juice grapes
  • Canned grapes

Unit 2 – Climate and Soils

  • Suitable climate and soil conditions for vineyard site establishment
  • Temperature; temperature calculations; latitude-temperature index and degree days
  • Sunlight
  • Rainfall
  • Soil; soil types and wine regions; understanding soils; texture; characteristics; soil structure; chemical characteristics of soils including pH and nutrient levels
  • Understanding plant nutrition
  • Soil water content
  • Simple soil tests; naming the soil
  • Problems with soil; erosion; salinity; structural decline; soil acidification; chemical residues

Unit 3 – Selecting Grape Varieties

  • Appropriate grape varieties for different situations.
  • Grape types
  • Selection considerations
  • Matching the variety with the site
  • Varietal characteristics
  • Selecting wine grapes
  • Yield
  • Reviewing important varieties; chenin blanc; chardonnay; semillion; muscat ottonel; muscadelle; gewurztraminer; cabernet sauvignon; carignan
  • Vitis rotundifolia
  • Wine grapes; raisin grapes; juice grapes
  • Importance of rootstocks
  • Purchasing plants
  • Phylloxera

Unit 4 – Vineyard Establishment

  • Procedure to establish a vineyard
  • Vineyard planning
  • Site planning
  • Vineyard layout
  • Site preparation
  • Planting the vines
  • Vine spacing
  • Shelter belts
  • Crop infrastructure
  • Equipment

Unit 5 – Grapevine Culture Part A (Training & Pruning)

  • Techniques used in the culture of grape vines
  • Pruning and training vines
  • Shoot spacing
  • Bud numbers
  • Vine spacing
  • How much to prune
  • Machine pruning
  • Summer pruning
  • Combination pruning
  • Pruning sultana vines
  • Trellising
  • Trellis construction
  • Guyot system
  • Geneva double curtain system
  • Head training
  • Cordoning
  • Kniffen systems
  • Umbrella kniffen system
  • Pergola training system

Unit 6 – Grapevine Culture Part B (Weeds, Pests and Diseases)

  • Types of weeds
  • Controlling weeds
  • Safety procedures when using agricultural chemicals
  • Laws and guidelines
  • Types of chemicals
  • Weed management before planting
  • Weed management in new vineyards
  • Weed management in established vineyards
  • Integrated pest management
  • Pest control in vineyards
  • Grape berry moth
  • Grape mealy bug
  • Grape leaffolder
  • Grapevine rust mite
  • Grape blossom midge
  • Flea beetles
  • Birds and large animals
  • Disease control in vineyards
  • Fungal diseases; rots; mildew; eutypa dieback etc
  • Bacterial diseases
  • Viruses
  • Organic culture of grapes; organic pest and disease control
  • Companion plants
  • Managing environmental problems including air, water, damage, frost, hail, wind and shade
  • Water management; runoff; water saving
  • Grape clones and varieties

Unit 7 – Grapevine Culture Part C (Irrigation and Feeding)

  • Irrigating and feeding grapes
  • Excessive irrigation
  • Seasonal effects of irrigation
  • Drip irrigation
  • Monitoring and timing
  • Feasibility of irrigation
  • Design considerations
  • Soil and water
  • Measuring water available to plants
  • Calculating permanent wilting point
  • Calculating field capacity of a vineyard
  • Available moisture range
  • Measuring air filled porosity
  • Tensiometer
  • Estimating water
  • Rate of growth
  • Climate
  • Drainage in vineyards; improving subsoil and surface drainage; subsurface drainage
  • Soil fertility; choice of fertilizer; timing of application; fertigation

Unit 8 – Improving Grape Quality

  • Ways to ensure or improve grape quality.
  • Plant stock
  • Crop management
  • Post harvest impact on quality
  • Improving flower and fruit set
  • Second set
  • Girdling
  • Berry thinning

Unit 9 – Harvesting and Selling

  • Procedure for harvest and post-harvest treatment
  • Harvesting
  • Testing for ripeness
  • Influence of weather
  • Harvesting techniques
  • Selling grapes
  • Vineyard resume
  • Selling grapes
  • Marketing contracts
  • Selling online
  • Developing a marketing plan
  • Advertising
  • Market research
  • Legal considerations with marketing

Unit 10 – Wine

  • Basic principles of wine making
  • Overview of winemaking process
  • Production principles
  • Fermentation
  • Making white wine
  • Making red wine
  • Methods

Unit 1 – Scope and Nature of Oenology

  • Introduction
  • Global Wine Production
  • Global Wine Consumption
  • What Is Involved in Winemaking
  • Wine Making Terminology
  • Testing, Tasting and Monitoring
  • What Can Go Wrong In Winemaking
  • Alcohol And Health

Unit 2 – Fermentation Science

  • Fermentation
  • Carbohydrates
  • Microbiology
  • Enzymes
  • Quality control
  • Malolactic fermentation
  • Secondary fermentation

Unit 3 – The Winemaking Process

  • Outline of the winemaking process
  • Clarification and Stabalisation
  • Preservation
  • Methods to determine sugar and sulphur dioxide levels

Unit 4 – Factors Affecting Grape Characteristics

  • Fruit characteristics affecting wine
  • Fermentation preparation
  • Effects of yeasts in winemaking
  • Managing yeasts
  • Methods to determine alcohol content, chemical and microbial stability
  • Determine pH
  • Inoculum of yeast

Unit 5 – Wine Classification

  • Types of wines
  • Selecting wine grapes
  • Varieties

Unit 6 – Sensory Science and Evaluation

  • Wine sensory science
  • Determine consumer preference
  • Types of senses
  • Wine evaluation
  • Wine food interaction

Unit 7 – Production of White Wine and Sparkling Wines

  • Harvesting Grapes
  • Crushing the Grapes
  • Managing the Must
  • Sparkling Wines
  • The Champenois Method

Unit 8 – Production of Red Wines and Rosé Wines

  • Harvesting and Crushing for Reds
  • Fermentation
  • Extracting Colour
  • Thermovinification
  • Getting a Wood Flavour

Unit 9 – Production of Spirits

  • Introduction to Distillation
  • Classification of Spirits
  • Spirit Groups
  • Liquers and Liquer Groups
  • Aperitifs
  • Sherry and Types of Sherry
  • Vermouth
  • Port and Types of Port

Unit 10- Storage and Aging of Wines

  • Different Storage Methods
  • Maturation
  • Causes of Spoilage

Study Hours

Estimated duration 100 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

iarcmember

Testimonials

So easy to access from any computer, great content and overall learnt a lot

G. Littore, Mildura, VIC | Advanced Certificate of Viticulture and Winemaking Oenology

The course content was thoroughly compelling and the assessments challenging and set up to foster broad thinking and learning.

Gordon | Ellenbrook, WA | Advanced Certificate of Viticulture and Winemaking (Oenology)

Informative, well organised, and support for students was readily available.

Mary | Charlston, SA | Advanced Certificate of Viticulture and Winemaking Oenology

The post Advanced Certificate of Viticulture and Winemaking Oenology appeared first on Australian Online Courses.

]]> Analyse and Achieve Sales Targets https://australianonlinecourses.com.au/courses/analyse-achieve-sales-targets/ Wed, 04 Jan 2017 14:00:00 +0000 https://australianonlinecourses.com.au/courses/analyse-achieve-sales-targets/ If you want to set achievable sales targets that encourage and empower your sales team and boost your company’s sales, this is the ideal professional development course for you. Analyse and Achieve Sales Targets will provide you with the skills and knowledge required to set, analyse and achieve personal sales targets. In this online sales […]

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]]> If you want to set achievable sales targets that encourage and empower your sales team and boost your company’s sales, this is the ideal professional development course for you.

Analyse and Achieve Sales Targets will provide you with the skills and knowledge required to set, analyse and achieve personal sales targets. In this online sales course you will also learn how to use sales targets and strategies to guide performance and monitor the progress of sales against business objectives.

On completion of this course, you will feel confident in your ability to set, analyse and achieve the best sales target outcomes for a company.

Course Structure

  • Analyse and attaining sales targets
  • Market research
  • Setting sales targets
  • Confirm team sales targets
  • Personal sales targets
  • Individual goals
  • Long-term goals and plans
  • Gross profit and net profit
  • Monitoring of sales targets
  • Analyse customers and performance
  • Competitors
  • Missing and exceeding sales targets
  • Customer analysis
  • Sales performance analysis
  • Factors affecting sales targets
  • Evaluating sales performance
  • Sales territory management
  • Product and service features
  • Changing business circumstances
  • Creating new sales targets
  • Sales forecast and targets
  • Addressing sales under-performance
  • 7 critical customer expectations
  • Managing under-performing staff
  • Identify customers with strong sales performance
  • Records protection
  • Customer profile chart
  • Customer loyalty programs
  • Follow-ups
  • Extending sales opportunities
  • Reporting sales progress
  • Valid and reliable data

Study Hours

Estimated duration 15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The login and training was nice and accessible and the ability to save my work from session to session was good. Very streamlined and good information with good literature which was great for later reference.

B. Healy, Pacific Heights, QLD | Analyse and Achieve Sales Targets 

I was hesitant to do an online course, but are now confident, the overall experience was very good.

L. Armstrong, VIC | Analyse and Achieve Sales Targets

 

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]]> Analyse Consumer Behaviour https://australianonlinecourses.com.au/courses/analyse-consumer-behaviour/ Wed, 07 Jun 2023 03:39:10 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=55200 Consumer behaviour is a fascinating field in marketing that explores how people make purchase decisions about products, services or organisations. If you want to join the marketing industry, this course is ideal professional development for you! Analyse Consumer Behaviour is an online professional development course that covers the fundamentals of how to analyse consumer behaviour […]

The post Analyse Consumer Behaviour appeared first on Australian Online Courses.

]]> Consumer behaviour is a fascinating field in marketing that explores how people make purchase decisions about products, services or organisations. If you want to join the marketing industry, this course is ideal professional development for you!

Analyse Consumer Behaviour is an online professional development course that covers the fundamentals of how to analyse consumer behaviour to gain insight into how and why customers interact with a product, brand or service.

In this consumer behaviour course, you will learn about market, demographic and psychographic segmentation, product positioning, building consumer engagement through strategy and digital marketing channels.

You’ll also discover budgetary, legal and ethical obligations in consumer behaviour as well as legislative, compliance and constraints in analysing consumers.

On completion of this course, you will have a foundation understanding of consumer behaviour to develop strategies to influence customers.

Course Structure

  • Sourcing information
  • Achieving objectives in the business plan
  • Identify your market
  • Identify consumer attributes for market
  • Using market segmentation
  • Demographic segmentation
  • Psychographic segmentation
  • Market profile
  • Comparing features of a product or service
  • Marketing strategy
  • Comparing features of a product or service
  • Consumer needs for a product or service
  • Past market performance
  • Reasons for existing consumer interest
  • Consumer responses to previous communications
  • Consumer digital footprints
  • Organisational capabilities
  • Meeting consumer demands
  • Appeal and influences on consumer behaviour
  • Selecting influences appropriate to the target market
  • Product positioning
  • Building a strategy
  • Present a rationale
  • Digital marketing channels
  • Consumer engagement
  • Audience involvement, receptiveness and responses
  • Budgetary, legal and ethical obligations
  • Legislation
  • Compliance and constraints

Study Hours

Estimated duration 15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

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]]> Build Customer Relationships and Loyalty https://australianonlinecourses.com.au/courses/build-customer-relationships-and-loyalty/ Tue, 04 Jun 2024 04:55:10 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=66623 Develop your expertise in cultivating strong customer relationships and generating loyalty with our online course. Learn to provide personalised service that promotes repeat business, convert customers into brand advocates, and tailor product recommendations to individual needs. Gain the skills to handle escalated complaints professionally, identify sources of dissatisfaction, and ensure customer satisfaction with effective solutions and appropriate compensation.

The post Build Customer Relationships and Loyalty appeared first on Australian Online Courses.

]]> Microcredential – Build Customer Relationships and Loyalty

Strengthen customer relationships and boost loyalty with this customer relationship management course. You’ll learn to provide personalised service, gather feedback, navigate consumer laws, and understand customer needs. You will also explore strategies to turn one-time buyers into loyal customers through incentives and effective communication of loyalty programs. On completion, you’ll have strategies to build strong customer relationships and promote loyalty.

Course Structure

  • Provide personalised service to customer
  • The firm impression
  • Greetings
  • Identify repeat business
  • Provide tailored recommendations for products and services
  • Consumer protection legislation
  • False or misleading representations
  • Product safety
  • Mandatory safety standards
  • Statutory warranty
  • Consider the scenario
  • Convert customers to brand advocates
  • Loyalty and repeat business
  • Adding more value to what is sold
  • A word of warning
  • Informing customers of promotions and loyalty programs
  • Point of sale incentives
  • Creating interest
  • Stimulating demand
  • Generating frequent visits
  • Email marketing
  • Market research
  • Customer needs
  • Informal assessments
  • Formal customer surveys
  • Escalated customer complaints
  • Looking after customers
  • Dealing with customer problems
  • Pacifying the customer
  • Strategies to neutralise the situation
  • Customer dissatisfaction and solutions
  • Good listening skills
  • Complaints dissatisfaction and solutions

Study Hours

Estimated duration 15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Build Customer Relationships and Loyalty appeared first on Australian Online Courses.

]]> Business to Business B2B Sales Success https://australianonlinecourses.com.au/courses/business-to-business-sales/ Tue, 26 Nov 2013 14:00:00 +0000 https://australianonlinecourses.com.au/courses/business-to-business-sales/ Business to Business (B2B) Sales Success will pave the way to greater opportunities in business whether you’re starting a business, restructuring an operational business or simply have a passion for working in the sales profession. This professional development course will provide you with the practical skills and knowledge required for successful business-to-business sales. In this […]

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]]> Business to Business (B2B) Sales Success will pave the way to greater opportunities in business whether you’re starting a business, restructuring an operational business or simply have a passion for working in the sales profession.

This professional development course will provide you with the practical skills and knowledge required for successful business-to-business sales.

In this B2B sales coures, you will learn skills to develop your product knowledge, analyse and achieve sales targets, optimise customer and territory coverage, and maintain and build business-to-business relationships.

Sales is a large and dynamic industry that offers many job prospects; it’s one that could lead to employment in many professions in the business-to-business sector, such as: Sales Account Assistant, Sales Agent, and Sales Representative.

Course Structure

  • Business development
  • Networking objectives
  • Taking advantage of networking opportunities
  • Determine networking opportunities
  • Establishing and maintaining business relationships
  • Ethics and trust
  • Effective two-way communication
  • Common forms of communication
  • Engaging with business contacts
  • Planning opportunities
  • Establishing rapport
  • Barriers to business development opportunities
  • Problem solving techniques to negotiate solutions
  • Negotiation skills
  • Specialist networking organisations
  • Online networking resources
  • Representing and promoting organisational interests
  • Presentation skills
  • Formal presentations
  • Formal and informal networks
  • Communicate issues regarding relationships
  • Seek and respond to feedback
  • Maintain business contacts
  • New business contacts
  • Build external relationships
  • Supply chain efficiency
  • Business customer needs
  • External trends
  • Business and promotional activities
  • Determine future needs
  • Wholesale trading terms
  • Pricing structure / negotiating
  • Improving business relationships
  • Quality assurance
  • Improving sales and service
  • PDCA Cycle
  • Recognise deficiencies in service
  • Complaints register
  • Legislation
  • Regular feedback
  • Development of coverage plan
  • Customer relationships
  • Customer preferred channel
  • Performance objectives and service
  • Key performance objectives
  • Territory coverage plan
  • Field team procedures
  • Feedback
  • Customer interactions
  • Industry associations
  • Customer contact lists
  • Submitting documentation
  • Service agreements
  • Improving coverage
  • Needs and expectations
  • Customer satisfaction
  • Customer service strategies
  • Optimise promotional activity
  • Review sales targets
  • Ensure sales targets are achievable
  • Review sales performance
  • Sales strategies
  • SPACED benefits
  • Creating a sales environment
  • Team sales targets
  • Inventory control / methods
  • Human resources
  • Contingency plans
  • Team support
  • Training / coaching / mentoring
  • Resolve operational issues
  • Retail supply chains
  • Review sales targets
  • Monitor achievements
  • Poor performance
  • Performance counselling steps

Study Hours

Estimated duration 60 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

Amazing and great support

K. Booysen, Tura Beach, NSW | Business to Business (B2B) Sales Success

Enjoyed doing this course. It was easy to log onto studies and submit work. I will be doing more courses through Australian Online Courses in the future.

S. Mellington, Evansford, VIC | Business to Business -B2B- Sales Success

Great experience. Website and course was easy to navigate and use.

W. Butterworth, Underwood, QLD | Business to Business – B2B – Sales Success

Easy and tutors very supportive.

Satya | Epping,VIC | Business to Business (B2B) Sales Success 

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]]> Call Centre Success https://australianonlinecourses.com.au/courses/call-centre-career-starter-program/ Tue, 26 Nov 2013 14:00:00 +0000 https://australianonlinecourses.com.au/courses/certificate-of-call-centre-sales-and-customer-service/ If you want variety in your work, you’ll find it in a call or customer service centre. Every call you receive presents a different challenge and the opportunity to help someone. As well as being a rewarding job, it can also be a lot of fun under the right leadership. Call Centre Success is an […]

The post Call Centre Success appeared first on Australian Online Courses.

]]> If you want variety in your work, you’ll find it in a call or customer service centre. Every call you receive presents a different challenge and the opportunity to help someone. As well as being a rewarding job, it can also be a lot of fun under the right leadership.

Call Centre Success is an online professional development program that will provide you with the skills and knowledge required to provide quality service to customers in call centre environments across a range of service industry workplaces.

This online call centre course will teach you how to establish rapport, determine and address diverse customer needs and expectations, deal with complaints and difficult service situations, and use opportunities to promote and upsell products and services.

Upon completion of this course, you will feel confident in your ability to fulfil the full scope of contact centre skills to provide high-quality, consistent and responsive telephone services and support to customers to meet and exceed expectations and achieve business objectives.

Course Structure

  • Assess complaints
  • Organisation codes of practice
  • Consumer protection legislation
  • Consumer guarantees
  • Remedies
  • Warranties
  • Customer satisfaction
  • Other legislation staff need to understand
  • Processing customer complaints and making decisions
  • Receiving the complaint
  • People who need to be informed
  • Communication techniques
  • Active listening
  • Composure
  • Document customer complaints
  • Customer complaint form
  • Identifying and escalate as required
  • Information required to resolve complaints
  • Prepare information for complaint resolution
  • Implications for customers and organisations
  • Resolve customer complaints satisfactorily
  • Propose resolution options
  • Implementing warranties
  • Escalating matter to relevant personnel
  • Ombudsman
  • Customer engagement
  • Personal targets
  • Key performance indicators (KPI’s)
  • Confirm customer requirements
  • Communication skills
  • Product service and knowledge
  • Technical skills
  • Identifying customer needs
  • Questioning the customer
  • Customer needs and expectations
  • Selecting appropriate products/services
  • Product information sources
  • Identify add ons
  • Delivery options
  • Customer satisfaction
  • Adapting to customer requirements
  • Selecting a product or service in consultation with customer
  • Explain relevant information and confirm details
  • Credit checks
  • Process credit card applications
  • Credit agreements
  • Key resource people
  • Action customer orders
  • Escalate queries
  • Record details of engagement
  • Supply follow up information
  • Compliance
  • Performance appraisals and evaluations
  • Customer feedback
  • Fist Call Resolution (FCR)
  • Continuous improvement
  • Ensuring staff have skills to use technology
  • Home agents
  • Customer base (repeat customers)
  • Policies and procedures
  • Internet and intranet services
  • Customer needs
  • Customer expectations
  • Advise on products and services
  • Active and passive listening
  • Customer questioning
  • Extras and add-ons
  • Suggestive selling
  • Cross-selling and add-ons
  • Upselling
  • Efficient service delivery
  • Difficult service situations
  • Recording a problem
  • Resolving a problem
  • Notifying management
  • Offering alternatives
  • Proactive compensation
  • Internal feedback
  • Improving service issues
  • Communication techniques
  • Resolving customer complaints
  • Sensitivity and courtesy
  • Problem solving
  • Determining options
  • Preventing escalation
  • Provide internal feedback
  • Recording complaints
  • Reflecting and evaluating complaints
  • Customer relationship
  • Promoting repeat business
  • Customer profiles
  • Clarify customer needs
  • Internal and external customers
  • Bundling (value)
  • What do customers want?
  • What to ask customers to identify their needs
  • Communications and interpersonal skills
  • Evaluate customer needs
  • Determine priorities for delivery
  • Prioritisation for service delivery
  • Loyalty
  • Providing information
  • Product knowledge and assistant
  • Customer choices
  • Product features and benefits
  • Seeking assistance when required
  • Legal and ethical requirements
  • Difficult customers
  • Training, recognition and rewards
  • Building relationships
  • What is good service?
  • Manage customer complaints
  • Resolving problems and complaints
  • Recording complaints
  • Responding to customers with specific needs
  • Identifying opportunities
  • Enhancing products and services
  • Illegal and unethical practices
  • Review customer satisfaction
  • Review KPI’s
  • Reviewing your competition
  • Analyse results
  • Respond to customer feedback
  • Response mechanisms
  • Market research
  • Collating data
  • Clearly written reports
  • Action lists
  • Communication
  • Customer service legislation and consumer law
  • False or misleading representation

Study Hours

Estimated duration 60 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

I found the course to be very informative however there seemed to be some repetition. With this in mind, repetition sometimes can mean ‘important to remember’so that was fine. Overall a great experience, thank you.

S. Bakker, Evanston Gardens, SA  | Certificate of Call Centre Sales and Customer Service 

I thoroughly enjoyed the course material which was presented in a professional yet easy to follow format. I will definitely be registering for other courses. Courses are also affordable and offer a good foundation for a career.

M. Margot, Drummoyne, NSW | Certificate of Call Centre Sales and Customer Service 

In particular, a good training option for those with disability or medical conditions.

J. Riley, Bairnsdale, VIC | Call Centre Career Starter Program

The post Call Centre Success appeared first on Australian Online Courses.

]]> Certificate of Business (Customer Engagement) https://australianonlinecourses.com.au/courses/certificate-of-business-customer-engagement/ Mon, 20 May 2024 12:01:26 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=65414 The Certificate of Business (Customer Engagement) is designed to equip you with the essential skills and knowledge to effectively engage with customers, manage their needs, and drive satisfaction. Through a comprehensive curriculum, you will explore the core aspects of relationship management, service delivery, complaint resolution, implementation of service strategies, and organisational customer service management. In […]

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]]> The Certificate of Business (Customer Engagement) is designed to equip you with the essential skills and knowledge to effectively engage with customers, manage their needs, and drive satisfaction. Through a comprehensive curriculum, you will explore the core aspects of relationship management, service delivery, complaint resolution, implementation of service strategies, and organisational customer service management.

In this online customer service and engagement program, you will learn to effectively plan and execute workplace communication strategies, exceed customer expectations while seamlessly managing complaints, and develop and implement customer service strategies tailored to organisational objectives. Additionally, you will gain valuable insights into integrating customer feedback into organisational planning, delivering high-quality products and services, and evaluating customer service initiatives for continuous improvement.

Course Structure

  • Customer relationships
  • Personalised and professional service
  • Promoting repeat business
  • Recommendations
  • Consumer protection legislation
  • False representations
  • Product safety
  • Statutory warranty
  • Customer loyalty
  • Brand advocates
  • Adding value
  • Customer benefits with promotions
  • Benefits and rewards
  • Benefits for retail organisations
  • Advertising
  • SMS marketing
  • Email marketing
  • Illegal and unethical practices
  • Customer trends
  • Informal assessments
  • Customer surveys
  • Customer complaints
  • Clarify information
  • Pacify customer
  • Identify customer dissatisfaction
  • Seek appropriate solutions
  • Listening
  • Resolve complaints
  • Identify customer needs
  • Identify and clarify customer needs and expectations
  • Evaluate customer needs and determine service priorities
  • Inform customers about available choices and assist in selection
  • Identify limitations and seek assistance as needed
  • Deliver a service to customers
  • Provide service according to organisational and legislative requirements
  • Establish and maintain rapport with customers
  • Manage customer complaints as per requirements
  • Provide assistance and respond to specific customer needs
  • Identify and utilise opportunities to promote and enhance services/products
  • Evaluate customer service delivery
  • Review customer satisfaction with verifiable evidence
  • Seek and respond to customer feedback
  • Identify opportunities for enhancing service quality
  • Document recommendations for service improvements
  • Submit recommendations to relevant personnel
  • Receive complaints
  • Assess complaints according to organisational policy
  • Inform relevant stakeholders of complaint receipt
  • Document customer complaints as per organisational procedures
  • Process complaints
  • Identify complaints requiring escalation and escalate accordingly
  • Determine additional information needs for non-escalated complaints
  • Prepare information for resolving complaints
  • Resolve complaints
  • Identify implications for customer and organisation
  • Analyse options for resolution based on legislation and policies
  • Propose resolution options in line with requirements
  • Escalate unresolved matters to relevant personnel
  • Advise on customer service needs
  • Identify organisational customer service objectives and customer needs
  • Assess and clarify customer requirements
  • Identify and diagnose problems with service delivery
  • Develop options to improve customer service delivery
  • Provide recommendations to promote improvement of customer service delivery
  • Support implementation of customer service strategies
  • Consult with relevant stakeholders to develop customer service strategies
  • Assess customer service strategies and opportunities against objectives
  • Identify and allocate available budget resources for service objectives
  • Action procedures to resolve customer difficulties and complaints as per requirements
  • Evaluate and report on customer service
  • Review stakeholder satisfaction with service delivery
  • Identify and report changes necessary to meet service objectives
  • Prepare conclusions and recommendations for future client service strategies
  • Monitor systems, records, and reporting procedures for changes in customer satisfaction
  • Establish customer requirements
  • Consult with customers to identify service needs
  • Integrate customer feedback into the organization’s business plan
  • Procure resources required for customer service
  • Deliver quality products and services
  • Deliver products and services as per customer specifications and business plan
  • Monitor team performance against quality and delivery standards
  • Support colleagues in meeting customer service standards
  • Evaluate customer service
  • Develop strategies to monitor progress against targets and standards
  • Obtain customer feedback on product and service provision
  • Adapt delivery in consultation with relevant individuals
  • Manage records, reports, and recommendations within organisational systems

Study Hours

Estimated duration 75 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

This is my second certificate with Australian Online Courses and its been fantastic the course content and customer service is amazing. Thank you.

Megan | Balcatta, WA | Certificate of Business (Customer Engagement)

The post Certificate of Business (Customer Engagement) appeared first on Australian Online Courses.

]]> Certificate of Marketing and Promotions https://australianonlinecourses.com.au/courses/certificate-of-marketing-and-promotions/ Tue, 27 Jun 2023 23:21:44 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=55799 The ability to successfully market and promote products and services are highly valued skills that open up a wide range of career opportunities. This course will provide a platform to launch your career in this exciting area of marketing. Certificate of Marketing and Promotions is a professional development course that will enable you to help […]

The post Certificate of Marketing and Promotions appeared first on Australian Online Courses.

]]> The ability to successfully market and promote products and services are highly valued skills that open up a wide range of career opportunities. This course will provide a platform to launch your career in this exciting area of marketing.

Certificate of Marketing and Promotions is a professional development course that will enable you to help businesses achieve their marketing and promotional goals.

In this online marketing course, you will learn to create marketing plans, manage resources and personnel, monitor marketing efforts, and adhere to marketing codes of practice. You will also discover the marketing mix, Porter’s five forces, contingency strategies, and legislative frameworks.

On completion of this course, you will feel confident pursuing a career in marketing and promotions.

Course Structure

  • Identify task requirements
  • Marketing plans
  • Marketing activities
  • Developing and documenting action plans
  • Personnel and resources
  • Timelines and budget
  • Types of promotional activities
  • Seeking plan approval
  • Resources for marketing activities
  • Assigning responsibilities
  • Assigning marketing activities
  • Monitoring marketing activities
  • Marketing performance
  • Reviewing activities against expected outcomes
  • Preparing a marketing report
  • Marketing concepts
  • Information sources
  • Primary and secondary data
  • Foundations of marketing practices
  • Promoting products and services effectively
  • Marketing mix
  • Porter’s five forces
  • Marketing policies and procedures
  • Standards and industry codes of practice
  • Identifying the need for promotion
  • Promotional objectives
  • Types of promotional activity
  • Contingency strategies
  • Roles and responsibilities
  • Personnel needed to carry out the promotional activities
  • All plans should include a goal
  • Identify and addressing issues
  • Implementing contingency strategies
  • Analysing the effectiveness of planning
  • Testing responses
  • Identifying improvements
  • Collecting feedback
  • Benefits from promotional activities
  • Conclusions and recommendations
  • Legislation
  • Spam
  • Marketing plans

Study Hours

Estimated duration 30 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Certificate of Marketing and Promotions appeared first on Australian Online Courses.

]]> Certificate of Professional Sales https://australianonlinecourses.com.au/courses/certificate-of-professional-sales/ Wed, 27 Nov 2013 14:00:00 +0000 https://australianonlinecourses.com.au/courses/certificate-of-professional-sales/ If you’re looking for a career that challenges you and promises great rewards, then professional sales is for you. The Certificate of Professional Sales is an online professional development program that will develop your professional selling skills and enhance your success in developing loyal customer relationships. In this online professional sales course you will discover […]

The post Certificate of Professional Sales appeared first on Australian Online Courses.

]]> If you’re looking for a career that challenges you and promises great rewards, then professional sales is for you.

The Certificate of Professional Sales is an online professional development program that will develop your professional selling skills and enhance your success in developing loyal customer relationships.

In this online professional sales course you will discover the sales process, learn how to identify potential sales prospects, manage your own sales performance and learn how to present sales solutions that meet the needs of your customers.

Throughout this sales course you will discover the critical skills required to analyse, set, achieve and exceed personal and team sales targets. You will also learn the techniques associated with securing prospect commitment to successfully negotiate and close a sale.

You will learn how to turn objections into benefits, professionalise your sales presentations and make presentations an effective closing tool. Finally, you will learn how to build and strengthen the partnership between yourself and the customer to enhance the prospect of future sales.

On completion of this course you will feel confident to analyse, achieve and exceed sales targets for an organisation or company.

Course Structure

  • Organisations customer service objectives
  • Customer needs and requirements
  • Internal and external customers
  • Target market – research
  • Diagnosing service delivery problems
  • Service delivery recommendations and improvements
  • Consult stakeholders
  • Develop service strategies
  • Assessing customer service strategies
  • New ideas and opportunities
  • Communicating with customers
  • Allocating budget resources
  • Resolving customer difficulties and complaints
  • Stakeholder satisfaction
  • Verifiable information
  • Collecting information for review process
  • Using data and information
  • Improvement reports
  • Future directions (conclusions and recommendations)
  • Monitor systems, records and reporting procedures
  • Identify the need for promotion
  • Promotional objectives
  • Promotional activities
  • Contingency strategies
  • Roles and responsibilities
  • Monitoring the progress of promotional activities
  • Identifying and addressing issues
  • Implementing contingencies strategies
  • Effectiveness of planning processes
  • Testing responses and methods
  • Identifying improvements
  • Collecting feedback
  • Benefits of promotional activities
  • Conclusions and recommendations
  • Legislations
  • Act and regulations
  • Codes of practice
  • By-laws
  • Legislative requirements
  • Consumer law
  • Trade practices
  • Privacy legislation
  • Spam
  • Action, promotion and marketing plans
  • Clarify customer needs
  • Internal and external customers
  • Bundling (value)
  • What do customers want?
  • What to ask customers to identify their needs
  • Communications and interpersonal skills
  • Evaluate customer needs
  • Determine priorities for delivery
  • Prioritisation for service delivery
  • Loyalty
  • Providing information
  • Product knowledge and assistant
  • Customer choices
  • Product features and benefits
  • Seeking assistance when required
  • Legal and ethical requirements
  • Difficult customers
  • Training, recognition and rewards
  • Building relationships
  • What is good service?
  • Manage customer complaints
  • Resolving problems and complaints
  • Recording complaints
  • Responding to customers with specific needs
  • Identifying opportunities
  • Enhancing products and services
  • Illegal and unethical practices
  • Review customer satisfaction
  • Review KPI’s
  • Reviewing your competition
  • Analyse results
  • Respond to customer feedback
  • Response mechanisms
  • Market research
  • Collating data
  • Clearly written reports
  • Action lists
  • Communication
  • Customer service legislation and consumer law
  • False or misleading representation
  • Customer relationships
  • Personalised and professional service
  • Promoting repeat business
  • Recommendations
  • Consumer protection legislation
  • False representations
  • Product safety
  • Statutory warranty
  • Customer loyalty
  • Brand advocates
  • Adding value
  • Customer benefits with promotions
  • Benefits and rewards
  • Benefits for retail organisations
  • Advertising
  • SMS marketing
  • Email marketing
  • Illegal and unethical practices
  • Customer trends
  • Informal assessments
  • Customer surveys
  • Customer complaints
  • Clarify information
  • Pacify customer
  • Identify customer dissatisfaction
  • Seek appropriate solutions
  • Listening
  • Resolve complaint
  • Analyse and attaining sales targets
  • Market research
  • Setting sales targets
  • Confirm team sales targets
  • Personal sales targets
  • Individual goals
  • Long-term goals and plans
  • Gross profit and net profit
  • Regular monitoring of sales targets
  • Analyse customers and performance
  • Competitors
  • Missing and exceeding sales targets
  • Customer analysis
  • Sales performance analysis
  • Factors affecting sales targets
  • Evaluating sales performance
  • Sales territory management
  • Product and service features
  • Identify changing circumstances
  • Creating new sales targets
  • Sales forecast and targets
  • Addressing sales under-performance
  • 7 critical customer expectations
  • Managing under-performing staff
  • Identify customers with strong sales
  • Records protection
  • Customer profile chart
  • Customer loyalty programs
  • Follow-ups
  • Extending sales opportunities
  • Reporting sales progress
  • Valid and reliable data

Study Hours

Estimated duration 75 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Certificate of Professional Sales appeared first on Australian Online Courses.

]]> Certificate of Sales Management https://australianonlinecourses.com.au/courses/certificate-of-sales-management/ Thu, 10 Feb 2022 00:28:10 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=26159 Sales managers who understand the sales process are in demand for their ability to drive sales and manage teams. So, if you aspire to work as a sales manager, this online course will give you the skills and confidence to succeed. The Certificate of Sales Management is a professional development course that will develop your […]

The post Certificate of Sales Management appeared first on Australian Online Courses.

]]> Sales managers who understand the sales process are in demand for their ability to drive sales and manage teams. So, if you aspire to work as a sales manager, this online course will give you the skills and confidence to succeed.

The Certificate of Sales Management is a professional development course that will develop your sales and management skills to oversee the entire sales process.

In this sales management course, you’ll learn about sales concepts, communication and relationships, ethical and legal considerations, how to build and maintain robust client relationships, network effectively, and drive sales results. You’ll also discover how to create powerful sales results through self and team management.

This course is ideal for sales professionals, client relationship managers, business development officers, and anyone involved in managing or directing sales and client relationship operations seeking to enhance their skills and drive their organisation’s success.

Course Structure

  • Initiate communication with clients
  • Preferred client communication styles
  • Establish rapport with client
  • Non-verbal communication
  • Verbal communication
  • Investigate opportunities
  • Positive and negative feedback
  • Two-way communication
  • Barriers to effective communication
  • Communication processes
  • Business writing
  • Client relationship strategies
  • Client loyalty objectives
  • New clients versus repeat business
  • Strategic view
  • Define the objectives
  • Client profile information
  • Profiling
  • Loyalty strategies
  • Accurate product descriptions
  • Complaint resolutions
  • Stock and deliveries
  • Telephone answering times
  • Indicators
  • Maintain customer relationships
  • Ongoing client feedback
  • Assessments and questionnaires
  • Interviews
  • Focus groups
  • Feedback forms
  • Problems with feedback
  • Effective data
  • Using feedback data
  • Build and maintain networks
  • Maintain business contacts
  • Business associations
  • Professional development activities
  • Establish network support for business
  • Channels to exchange information
  • Written correspondence
  • Prospecting methods
  • Qualify methods
  • Evaluate strengths and limitations
  • The selling process
  • Warm and cold markets
  • Prospecting activities
  • Pull prospecting
  • Prospecting methods
  • Prospect lists
  • Current and previous customers
  • Cold calling
  • Target markets
  • Stage of life
  • Product life span
  • Early adopters
  • Qualifying leads and criteria
  • Buyer motives
  • Budgets
  • Buyer accessibility
  • Product affordability
  • Return for the seller
  • Legal compliance
  • Responsibilities
  • Prospect information
  • Recording systems
  • Systems and processing
  • The human element
  • Legislation
  • Effectiveness of system
  • Customer relationship management systems (CRMS)
  • Monitoring and evaluation
  • Individualised sales plans
  • Sales goals and quotas
  • SMART goals
  • Goal setting levels
  • Consultation structures
  • Leader boards
  • Customer contact
  • Plan individualised sales plan
  • Healthy and safety
  • Evaluation and adjustment
  • Celebrating achievements
  • Paperwork and reports
  • Routine reports
  • Sales orders
  • Facilitate record keeping
  • Workloads
  • Effective routines
  • Unanticipated events and activities
  • Reaction planning
  • Swallowing frogs
  • Time analysis
  • Prioritising steps
  • Non-productive sales activities
  • Managing interruptions
  • Saying ‘no’
  • Defrag your diary
  • Manage down-time
  • Weekly review and planning (WRAP)
  • Delegating tasks
  • Dealing with stress
  • Organisational strategic direction
  • Strategic planning documents
  • Meeting your market
  • Strategic direction
  • Mission strategic plans
  • Review successful approaches
  • Forecasting
  • Buying patterns
  • Products
  • Consumer attributes
  • Competitor analysis
  • Recorded data
  • Establish performance targets
  • Valid and reliable data
  • Value chain analysis
  • Best practice
  • Benchmarking
  • Develop a sales plan
  • Targeting the market
  • Identify risks
  • Develop risk controls
  • Risk management planning
  • Documentation and analysis
  • Advertising/promotion campaign
  • Product strategies
  • Budget applications
  • Vertical marketing
  • Sales plans
  • Budgets
  • Identify support requirements
  • Formal training
  • Coaching
  • Product knowledge
  • Monitor sales plan
  • Pricing strategy
  • Evaluations
  • Up selling and cross selling
  • Prepare for sales presentation
  • Products, ideas and services
  • Involvement and response
  • Checklists
  • Product information
  • Direct and indirect information sources
  • Features and benefits
  • Legislative requirements
  • Fair trading
  • Sales tactics
  • Preparation
  • Sales solutions
  • Passive selling
  • The presentation
  • Options and alternatives
  • Customer questions
  • Promote the enterprise
  • Present sales solution
  • Body language
  • Listening skills
  • Buyer, needs, preferences
  • Buyer motives and objections
  • Make notes
  • Questioning
  • Key points for a great sales presentation
  • Persuasive communication techniques
  • Key features
  • Product features and benefits
  • Feature / benefit comparisons
  • SPACED benefits
  • Translating features into benefits
  • Rational and emotional benefits
  • Build buyer understanding
  • Respond to buyer signals
  • Non-verbal buying signals
  • Buyer resistance
  • Strengths and limitations
  • Source of objection/resistance
  • Using probing questions
  • Buyer resistance strategy
  • The boomerang approach
  • Closing the sale
  • Techniques for closing
  • Negotiate and finalise sale
  • Selecting closing strategy
  • Closing techniques
  • Summarise benefits
  • Specific terms
  • Existing customers
  • Addressing concerns
  • Conditions of agreement
  • Financing arrangements
  • Providing credit
  • Store cards
  • Complete sales documents
  • Quotations
  • Internal requisitions
  • Sales receipts
  • Cross-selling
  • Up-selling
  • Support post-sale activities
  • Buyer post-sale
  • After-sales support
  • Aspects of selling
  • Product manuals
  • Packaging and product labels
  • Technical support
  • Information for customers
  • Feedback solicitation
  • Product satisfaction
  • Five feedback flaws
  • Service problems
  • Client loyalty strategies
  • Facilitate ongoing contact
  • Customer reward programs
  • Additional sales benefits
  • Review current operations
  • Factors impacting sales
  • Get to know the competition
  • Technology
  • Social factor
  • Review organisation sales strategy
  • Current sales targets
  • Factors that impact sales
  • Review successful approaches
  • Poor leadership
  • Existing customer feedback
  • Questionnaires and surveys
  • Focus groups
  • Monitor social media
  • Review websites
  • Plans to drive sales
  • Subjective data
  • Mission / values
  • Strategic plans
  • Develop a plan to drive sales
  • Identify potential customers
  • Retain and develop repeat business
  • Retail benefits
  • Stakeholder input
  • Plan to grow sales
  • Cross-selling and upselling
  • Implement sales plan
  • Monitor sales plan
  • Communicate plan
  • Resources to drive sales
  • Promotion strategy
  • Advertising
  • Product strategies
  • Resources
  • Planned sales activities
  • Support sales teams
  • Targets and adjustments
  • Market share
  • Pricing strategy
  • Setting new targets
  • Sales operations objectives
  • Best practice and benchmarking
  • Competition
  • Planning process
  • Sales
  • Sales team
  • Recruitment, selection and induction
  • Training
  • Compensation methods
  • Territories, targets and standards
  • Directing sales teams
  • Encouragement and motivation
  • Coaching and mentoring
  • Modelling client-focused tactics
  • Resources
  • Budgets
  • Sales training programs
  • Monitor sales performance
  • Sales management
  • Sales reports
  • Analysing data
  • Customer needs
  • Cross-selling
  • Closing
  • Ethical and social conduct
  • Relationships and stakeholders
  • Green marketing
  • Evaluation Systems
  • Market share
  • Pricing strategy
  • Constructive feedback
  • Adjusting plans

Study Hours

Estimated duration 90 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

Studying with Australian Online Courses was fantastic. Tutors were always readily available when I had any questions, and all staff were so prompt to responded to any queries. Having the option to study online whilst working was fantastic as well.

Amy | Murrumbeena VIC | Certificate of Sales Management

The post Certificate of Sales Management appeared first on Australian Online Courses.

]]> Certificate of Strategic Management https://australianonlinecourses.com.au/courses/certificate-of-strategic-management-2/ Wed, 09 Feb 2022 23:54:44 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=26150 Strategic management is vital to any decision-making process in business. If you want to learn how to manage a business successfully, this online course will help you create a strategic plan. Certificate of Strategic Management is a professional development course that will develop your strategic management skills to oversee business strategy. In this strategic management […]

The post Certificate of Strategic Management appeared first on Australian Online Courses.

]]> Strategic management is vital to any decision-making process in business. If you want to learn how to manage a business successfully, this online course will help you create a strategic plan.

Certificate of Strategic Management is a professional development course that will develop your strategic management skills to oversee business strategy.

In this strategic management course, you’ll learn to analyse external and internal environments to plan and lead a business in a strategic direction, supporting progress and growth.

On completion of this course, you’ll feel confident to create a strategic plan for a business.

Course Structure

Unit 1 – Nature and Scope of Strategic Management

  • Difference between strategy & strategic management
  • The importance of strategic planning
  • Mintzberg’s five p’s
  • How can you use Mintzberg’s approach?
  • What strategies are there?
  • Views of strategy
  • Levels of decisions
  • Strategic (corporate) level decisions
  • Tactical (business) level decisions
  • Operational (functional) level decisions
  • Where do you start?
  • Analysis of your external environment and resource capabilities
  • Identify your mission statement
  • Identify a vision for the future
  • Core values and guiding principles
  • What are your long term goals
  • Smart objectives
  • Action plan with timelines
  • Develop a communication plan
  • Develop and implementation and monitoring plan

Unit 2 – The External Environment

  • Why analyse the external environment?
  • Tools of analysis – macro environment
  • PESTLE analysis
  • Political
  • Economic
  • Socio-cultural
  • Technological
  • Legal
  • Environmental
  • Porter’s Five Forces
  • Bargaining power of suppliers
  • Bargaining power of buyers
  • Threat of potential new entrants
  • Threat of substitutes
  • Extent of competitive rivalry
  • Competitor’s review
  • Competitor profiling
  • Tools of analysis – Micro Environment
  • SWOT Analysis

Unit 3 – The Internal Environment

  • Purpose of analysing the internal environment
  • Internal analysis tools
  • VRIO
  • McKinsey 7s framework
  • Using and applying McKinsey’s model
  • Value chain
  • Portfolio analysis
  • Competitive advantage

Unit 4 – Strategic Management of Human Resources

  • Human resources
  • Staff and strategic planning
  • Hr audits
  • Components of an hr audit
  • Organisational structure & strategy
  • Hierarchal – organisational chart
  • Functional structure
  • Horizontal (also known as flat)
  • Company divisions
  • Matrix – organisational structure
  • Team based structure
  • Network
  • Process
  • Succession planning
  • Organisational culture
  • Adhocracy
  • Clan
  • Hierarchy
  • Market

Unit 5 – Developing a Strategic Plan

  • Business Level Versus Corporate Level Strategy
  • Developing a Strategy
  • Focus are you Wanting to Achieve
  • Strategy Mapping
  • Finances
  • Customers
  • Processes
  • Learning/Growth
  • Choosing the Right Strategy
  • Consistency and suitability
  • Validity and feasibility
  • Business Risk
  • Attractiveness to Stakeholders
  • Strategic Plan Document
  • Foundation
  • Competitive Advantages
  • Vision
  • Strategic Objectives and Organisational Goals
  • Key Performance Indicators
  • Resource Implications
  • Implementation
  • Strategy Timeline
  • Evaluation before implementation

Unit 6 – Implementing a Strategic Plan

  • Initial checks
  • Resource allocation
  • Allocating resources
  • Gaps in resources
  • Balanced scorecard & strategy implementation
  • The four perspectives
  • Implementing the BSC
  • Communicating the implementation
  • The process of evaluation
  • What are you evaluating?
  • A plan for corrective actions
  • Strategy monitoring & control
  • Creating a control system
  • Types of control

Unit 7 – Green Strategy and Sustainability

  • Sustainability
  • Green strategy
  • Key focuses for companies
  • Creating a more sustainable business strategy
  • Assess the problem and define the objectives
  • Organisation’s mission
  • Identify the available options
  • Implementation
  • Sustainability and strategy – areas for concern
  • Management buy-in
  • Stakeholder engagement
  • Goal type
  • Poor monitoring
  • Lack of investment
  • Not aligning strategies
  • Loss of innovation
  • Missed cost savings
  • Negative perception

Unit 8 – Managing Strategic Change

  • Strategic change – implementing changes
  • Why strategic change is needed
  • Maslow’s hierarchy of needs and change
  • Impacts of strategic change
  • Causes for needing for strategic change
  • Approaches to managing strategic change
  • Emergent and prescriptive tools
  • Developing a strategic change plan (6 stages)
  • Sustainable change
  • 5 pillars of sustainable change
  • Leadership
  • Strategy
  • Culture
  • Structure
  • Systems
  • A model for sustainable change
  • The prerequisite approach
  • Building awareness
  • Levels of motivation and desire
  • Assess abilities
  • Creating opportunities
  • Feedback

Unit 9 – Leading Strategic Change

  • Leading strategic change
  • Strategic leadership
  • Leadership and management
  • Leadership styles
  • Situational leadership theory
  • Life cycle of leadership
  • Contingency theories
  • Fielder and style theories
  • The Blake and Mouton Managerial Grid
  • Informal leadership
  • Inspirational theories
  • Path goal theory
  • Instrumental theories
  • Four framework leadership model
  • Limitations of leadership theories
  • Leading strategic planning and change
  • Tools
  • SWOT analysis
  • Kotter’s Model
  • Lewin’s model
  • McKinsey 7-S Model
  • Kübler-Ross model
  • ADKAR model

Study Hours

Estimated duration 50 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

iarcmember

Testimonials

The course was well designed and provided relevant content for me to develop my knowledge and skills.

Emma | Mt Beauty | Certificate of Strategic Management

The post Certificate of Strategic Management appeared first on Australian Online Courses.

]]> Certificate of Tender Writing https://australianonlinecourses.com.au/courses/certificate-of-tender-writing/ Wed, 23 Aug 2023 04:02:43 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=57248 Online Certificate of Tender Writing Course. Enrol Now Start Today. Australian Online Courses.

The post Certificate of Tender Writing appeared first on Australian Online Courses.

]]> In today’s competitive business landscape, crafting compelling and persuasive tenders can mean the difference between success and missed opportunity. Whether you’re a business owner, a communications professional, or simply looking to enhance your skill set, this course will hone your tender writing skills, helping you stand out and secure crucial contracts.

Certificate of Tender Writing is an online professional development course introducing you to the complex world of tenders and navigating the intricacies of public vs. private tenders and regulatory environments.

In this tender writing course, you will learn about persuasive tender and story writing techniques, writing principles, strategies to enhance clarity, signpost content, integrate meaningful visuals, and advanced editing techniques. You will also explore Australian standards, indigenous participation, sustainability concerns, risk management, and compliance to ensure you craft compelling and compliant tenders.

On completion of this course, you will have the tools and insights required to develop high-quality, winning tenders.

Course Structure

  • Introduction to tendering
  • Public vs. private tenders
  • Tenders and business growth
  • Key players and stakeholders
  • Tender documentation
  • Request for Tender (RFT)
  • Mandatory criteria
  • Desirable criteria
  • Additional criteria
  • Effective tender writing
  • Target audience
  • Audience-centric writing
  • Clarity and impact
  • Evaluation criteria
  • Legal and ethical considerations
  • Australian standards and regulations
  • Compliance
  • Indigenous participant
  • Sustainability
  • Pitfalls and legal complications
  • Persuasive executive summaries
  • Evidence-based writing
  • Risk management
  • Project scope and challenges
  • Safety and quality assurance
  • Financial considerations
  • Pricing strategies
  • Transparent cost breakdowns
  • Addressing Value for Money
  • Presentation and formatting
  • Visuals, charts and tables
  • Editing and proofreading
  • Professionalism
  • Evaluation and feedback
  • Evaluation process
  • Addressing feedback
  • Learning from unsuccessful bids
  • Mastering tender submission
  • Submission protocols
  • Law and ethics
  • Submission strategies
  • Post-submission protocols
  • Managing response times

Study Hours

Estimated duration  40 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Certificate of Tender Writing appeared first on Australian Online Courses.

]]> Certificate of Winemaking Oenology https://australianonlinecourses.com.au/courses/online-certificate-of-winemaking-oenology/ Tue, 06 Apr 2021 05:15:00 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=19873 The Certificate of Winemaking is a professional development course that will provide the knowledge required to understand the winemaking process and make your own wines and spirits.

In this winemaking course, you will learn about different types of wine, how to assess and analyse wine quality, investigate the chemistry and microorganisms involved in wine processing and oversee the winemaking process.

The post Certificate of Winemaking Oenology appeared first on Australian Online Courses.

]]> Do you want to become a winemaker? Winemakers study the chemical science of oenology, which is the foundation of the winemaking process. Whether you’d like to start a winemaking business or entertain a hobby, this comprehensive winemaking course is ideal for you.

The Certificate of Winemaking is a professional development course that will provide the knowledge required to understand the winemaking process and make your own wines and spirits.

In this winemaking course, you will learn about different types of wine, how to assess and analyse wine quality, investigate the chemistry and microorganisms involved in wine processing and oversee the winemaking process.

On completion of this course, you will have a comprehensive understanding of the winemaking process.

Course Structure

Unit 1 – Scope and Nature of Oenology

  • Introduction
  • Global Wine Production
  • Global Wine Consumption
  • What Is Involved in Winemaking
  • Wine Making Terminology
  • Testing, Tasting and Monitoring
  • What Can Go Wrong In Winemaking
  • Alcohol And Health

Unit 2 – Fermentation Science

  • Fermentation
  • Carbohydrates
  • Microbiology
  • Enzymes
  • Quality control
  • Malolactic fermentation
  • Secondary fermentation

Unit 3 – The Winemaking Process

  • Outline of the winemaking process
  • Clarification and Stabalisation
  • Preservation
  • Methods to determine sugar and sulphur dioxide levels

Unit 4 – Factors affecting Grape Characteristics

  • Fruit characteristics affecting wine
  • Fermentation preparation
  • Effects of yeasts in winemaking
  • Managing yeasts
  • Methods to determine alcohol content, chemical and microbial stability
  • Determine pH
  • Inoculum of yeast

Unit 5 – Wine Classification

  • Types of wines
  • Selecting wine grapes
  • Varieties

Unit 6 – Sensory Science and Evaluation

  • Wine sensory science
  • Determine consumer preference
  • Types of senses
  • Wine evaluation
  • Wine food interaction

Unit 7 – Production of White Wine and Sparkling Wines

  • Harvesting Grapes
  • Crushing the Grapes
  • Managing the Must
  • Sparkling Wines
  • The Champenois Method

Unit 8 – Production of Red Wines and Rosé Wines

  • Harvesting and Crushing for Reds
  • Fermentation
  • Extracting Colour
  • Thermovinification
  • Getting a Wood Flavour

Unit 9 – Production of Spirits

  • Introduction to Distillation
  • Classification of Spirits
  • Spirit Groups
  • Liquers and Liquer Groups
  • Aperitifs
  • Sherry and Types of Sherry
  • Vermouth
  • Port and Types of Port

Unit 10- Storage and Ageing of Wines

  • Different Storage Methods
  • Maturation
  • Causes of Spoilage

Study Hours

Estimated duration 50 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

iarcmember

Testimonials

Good course notes & breadth of course

J. Jagger, North Wahroonga, NSW | Certificate of Winemaking (Oenology)

The course provided good foundation information. The assignments were thought provoking. I learned a lot from this course.

K. Nelson, Apple Tree Flat, NSW | Certificate of Winemaking (Oenology)

The course was very well set out with emphasis on the basic of winemaking which allowed me to gain a good foundation of knowledge before undertaking the more complex aspects of the assignments. I found the content clear and all instructions easy to follow. Whenever I had a query it was answered in full and within 24 hours. Overall I was very satisfied with the course and the degree of learning I have obtained

S. Burke, Balingup, WA | Certificate of Winemaking (Oenology)

I selected the AOC course on wine making because I thought the course description seemed to cover the subject well enough to not be superficial but in depth enough not to be extremely technical. It was ideal for me.

Don | Thirroul, NSW | Certificate of Winemaking (Oenology)

The post Certificate of Winemaking Oenology appeared first on Australian Online Courses.

]]> Contact Centre Management Program https://australianonlinecourses.com.au/courses/certificate-of-call-contact-centre-management/ Wed, 04 Feb 2015 14:00:00 +0000 https://australianonlinecourses.com.au/courses/certificate-of-call-contact-centre-management/ Is management your calling? A demand for skilled staff to manage contact and call centres means career advancement opportunities in this industry are excellent. The Contact Centre Management Program is an online professional development program that will provide you with the skills and knowledge required to effectively manage a contact or call centre. In this […]

The post Contact Centre Management Program appeared first on Australian Online Courses.

]]> Is management your calling? A demand for skilled staff to manage contact and call centres means career advancement opportunities in this industry are excellent.

The Contact Centre Management Program is an online professional development program that will provide you with the skills and knowledge required to effectively manage a contact or call centre. In this management course, you will learn how to support the development of a learning environment where work and learning come together. There is an emphasis on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.

You will also learn to lead and manage continuous improvement systems and processes as well as develop strategies to manage organisational systems within a contact centre environment.  In addition, this professional development course will teach you how to plan, implement, direct and evaluate sales team activities.

On conclusion of this course, you will feel confident in your knowledge of management strategies to competently manage a contact or call centre team.

Course Structure

  • Sales operations
  • Develop sales team objectives
  • Sales plan and budget
  • Comparative analysis
  • Competition
  • Planning process
  • Sales
  • Size and structure of sales team
  • Recruit staff
  • Select and induct sales team
  • Training methods
  • Compensation methods
  • Non-financial rewards
  • Sales territories
  • Direct sales team
  • Motivate and support team
  • Coach and mentor team
  • Client focused tactics
  • Sales training programs
  • Conversion rate data
  • Cross selling ratio’s
  • Sales management
  • Sales reports
  • Customer needs
  • Up selling / cross selling
  • Ethical and social conduct
  • Evaluate sales performance
  • Recognise and reward staff
  • Organisational strategic direction
  • Strategic planning documents
  • Meeting your market
  • Strategic direction
  • Mission strategic plans
  • Successful approaches
  • Forecasting
  • Buying patterns
  • Products
  • Consumer attributes
  • Competitor analysis
  • Establish performance targets
  • Develop a sales plan
  • Targeting the market
  • Develop risk controls
  • Risk management planning
  • Advertising/promotion campaign
  • Vertical marketing
  • Sales plans
  • Budgets
  • Coaching
  • Product knowledge
  • Monitor sales plan
  • Evaluations
  • Up selling and cross selling
  • Customer-driven organisations
  • Identifying customer needs
  • Changing customer needs
  • Market research
  • Demographic factors
  • Markets
  • Budgeting and forecasting
  • Target markets
  • Market segments
  • Data analysis
  • Factor and cluster analysis
  • External trends
  • Product service bundles
  • Value proposition
  • Product benefits
  • Product/service delivery
  • Business and strategic plans
  • Effective resource management
  • Constraints
  • Consumer profiling
  • Managing  performance
  • Customer service training
  • Leadership and supervision
  • Coaching and mentoring
  • Monitoring strategies
  • Feedback and complaints
  • Problem solving
  • Engagement traffic data
  • Traffic patterns
  • Staffing peak periods
  • Anomalies in engagement patterns
  • Forecasting and planning
  • Customer contact
  • Contact centre software
  • Staff requirements
  • Queuing tools
  • Handling times
  • Staff occupancy
  • Forecasted calls
  • Engagement traffic
  • Average call numbers
  • Operational efficiency / trends
  • Scheduling staff
  • Communicate schedules
  • Decision-making processes
  • Responsibility and initiative
  • Continuous improvement
  • Implementation
  • Action plans
  • Change and improve processes
  • Mentoring and coaching
  • Training / team building
  • Managing teams
  • Change management
  • Process mapping
  • Process flow charting
  • Resistance factors
  • Communication methods
  • Costs
  • Statistical Process Control (SPC)
  • Variations
  • Process capability
  • Consistency
  • Multicentre structure
  • Customer needs
  • Quality, time and cost specifications
  • Service standards
  • Key performance indicators
  • Multicentre targets and standards
  • Individual performances
  • Individual target setting
  • Customer feedback
  • Continuous improvement
  • Improving products and services
  • Procure resources
  • Feasibility study
  • Process resources
  • Human resources
  • Customer service problems
  • Problem solving process
  • Consultations
  • Customer service standards
  • Performance management
  • Escalating enquiries
  • Multicentre staff training
  • Records management

Study Hours

Estimated duration 120 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Contact Centre Management Program appeared first on Australian Online Courses.

]]> Introduction to Food Product Merchandising https://australianonlinecourses.com.au/courses/introduction-to-food-product-merchandising/ Tue, 19 Mar 2024 01:37:13 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=61738 Are you looking to promote your own food product or restaurant? Perhaps you’re interested in a career as a food product merchandiser? If so, this food product merchandising course is ideal for professional development for you. Introduction to Food Product Merchandising is a professional development course that shows you how to prepare and maintain the […]

The post Introduction to Food Product Merchandising appeared first on Australian Online Courses.

]]> Are you looking to promote your own food product or restaurant? Perhaps you’re interested in a career as a food product merchandiser? If so, this food product merchandising course is ideal for professional development for you.

Introduction to Food Product Merchandising is a professional development course that shows you how to prepare and maintain the display of food products.

In this food merchandising course, you will learn guidelines for displaying food products, hygiene and food preparation practices, sanitation and cleaning practices, and personal protective equipment. You will learn how to use specialised equipment, maintain equipment, wrap, package and plate food items and steps to produce food merchandise display, including lighting and display style techniques.

You will discover shop policies and procedures, laws, regulations and codes of practice. You will learn to maintain optimum stock levels, dispose of damaged or spoiled food products, and monitor correct temperatures.

On completion of this course, you will have a foundation knowledge of food product merchandising to ensure packaging and display of foods are appealing to customers.

Course Structure

  • Guidelines for the display of food products
  • Hygiene and food preparation practices
  • Contamination
  • Hot and cold foods
  • Clean and sanitise food display equipment
  • Clean machinery and equipment
  • A sample of cleaning instructions
  • Kitchen assembly
  • Sanitising equipment
  • Selecting and using the correct chemicals
  • Bleach, detergents and sanitisers
  • Equipment
  • Personal protective equipment (PPE)
  • Using knives safely
  • Specialised equipment
  • Larger equipment
  • Following manufacturing instructions
  • Safe handling techniques
  • Food Safety Standards (FFS)
  • Safe food preparation
  • Checking if food is fit for purpose
  • Organisational policies and procedures
  • Considerations for unpacking
  • Prepare product labels and price tickets
  • Window displays and display tickets
  • Use accurate and current information
  • Individual tickets
  • Damaged or incorrect tickets
  • Maintaining equipment
  • Wrap, package or plate food items
  • Examples of packaging
  • Produce food display
  • Steps to produce a display
  • Identify the location
  • Display principles
  • Positioning the merchandise
  • Shape and balance
  • The focal point
  • Backdrop
  • Lighting
  • Food presentation
  • Correct handling and display techniques
  • Handling display equipment
  • Health and Safety
  • Manual handling
  • Display and style techniques
  • Laws, regulations and codes of practice
  • Correct pricing information
  • Competition and consumer legislation
  • GST
  • Shop policies and procedures
  • Electronic pricing
  • Returning excess stock promptly
  • General hygiene guidelines
  • Dry Stores
  • Cleanliness and neatness of display areas
  • Maintain optimum stock levels
  • Stock rotation
  • Damaged, deteriorated, spoiled or out-of-date food
  • Spoilage and food poisoning
  • Common pathogen
  • Reducing the risk of damaged stock
  • Monitor correct food temperatures
  • Investigating problems

Study Hours

Estimated duration 15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Introduction to Food Product Merchandising appeared first on Australian Online Courses.

]]> Introduction to Internet Marketing https://australianonlinecourses.com.au/courses/introduction-to-internet-marketing/ Fri, 14 Feb 2020 05:32:08 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=11657 The internet can be an amazing marketing tool – but like any tool, it needs to be used properly! In today’s complex, rapidly changing and global marketplace, those that work in business need to know how to tailor their advertising efforts for different markets. This course is ideal for anyone involved in the marketing space, […]

The post Introduction to Internet Marketing appeared first on Australian Online Courses.

]]> The internet can be an amazing marketing tool – but like any tool, it needs to be used properly! In today’s complex, rapidly changing and global marketplace, those that work in business need to know how to tailor their advertising efforts for different markets. This course is ideal for anyone involved in the marketing space, including those working for organisations and small business owners.

Introduction to Internet Marketing is an online professional development program that will introduce you to a variety of marketing, advertising and selling techniques using tools like SEO, online advertising, social media, and platforms like Facebook, Twitter, LinkedIn, WordPress and Pinterest.  

In this online digital marketing course, you will study the psychology of internet marketing, the purpose of different applications, how to ensure you are using the appropriate mix of marketing techniques, and how to capture and convert customers.

You will also learn how to develop an effective internet marketing program, and create and use content including articles, blogs, newsletters and online ads.

On completion of this course, you will have enhanced your career prospects with a globally in-demand skill or, if you run your own business, ensure your digital internet marketing campaigns are both competitive and cut-through!

Course Structure

Unit 1 – Scope and Nature of Social Media

  • Explore the possibilities of using social media for marketing a product
  • Recognise information overload
  • Become readily accessible
  • Internet marketing
  • Website marketing
  • Social media
  • Video on the net
  • Audio on the internet
  • Gaming
  • History of internet marketing
  • Risks of internet marketing
  • Legal concerns
  • How well are you doing?- measuring your activities
  • SEO

Unit 2 – The Psychology of Internet Marketing

  • How psychological theory applies to internet marketing?
  • Understanding how customers think and behave
  • Methods to encourage people to your site
  • Overcoming consumer resistance
  • Interacting and engaging with your customers
  • Capture and hold your viewer’s attention
  • Use of page title keywords
  • Blogs
  • Social media

Unit 3 – Social Media Applications

  • What are the effective applications currently being used in social media?
  • Why use social media?
  • Purposes of social media
  • Social media variables
  • Ways of using social media
  • So why do people use social media to advertise their products?
  • The purposes of different applications

Unit 4 – Websites, Advertising and Other Applications

  • How to properly utilise your web presence?
  • Ensuring the appropriate mix of online marketing techniques for your product
  • Types of internet marketing
  • Website essentials
  • Message to customers
  • Website layout
  • Planning your website
  • Search engines
  • Mobile friendly websites
  • Apps
  • Landing pages and microsites
  • Internet advertising
  • Demographics
  • Promotions
  • Get the marketing mix right

Unit 5 – Capturing and Converting Customers

  • Establishing an appropriate online presence for marketing a product
  • Know how to utilise your online presence
  • Marketing processes
  • Encouraging a connection
  • Setting up an online store
  • What do you need to set up an online store?
  • Tips to success
  • Delivery systems
  • A business plan
  • A marketing plan
  • Steps in marketing plans

Unit 6 – Creating and Using Content

  • Determine what to create, how to create it and where to use it
  • Websites need information
  • Articles
  • Linking with social media
  • Clients giving you content
  • Content

Unit 7 – Blogs and Newsletters

  • How to develop and sustain effective online blogs and newsletters
  • What is a blog?
  • Online Newsletters

Unit 8 – Developing an Internet Marketing Program

  • Learn how to develop a one year online marketing strategy for a new product
  • Apply what you have learnt online by developing an internet marketing program

Study Hours

Estimated duration 50 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

iarcmember

Testimonials

My experience studying with Australian Online Courses was good. I enjoyed learning about the subjects and gained lots of knowledge during the course.
Also had good support from the tutors. I would consider completing another course at Australian Online Courses in the future.

V. Pantsoglou, Wheelers Hill, VIC | Certificate of Digital Marketing

I was satisfied with my experience as I was able to gain ready access to tutor assistance but also had the independence to study at my own pace. As a independent course, I feel as if I learned more as I had to research the information myself. However, I felt supported and gained assistance when needed.

C. Vernem, St Marys, NSW | Certificate of Digital Marketing

The post Introduction to Internet Marketing appeared first on Australian Online Courses.

]]> Lead Difficult Conversations https://australianonlinecourses.com.au/courses/lead-difficult-conversations/ Tue, 27 Feb 2024 23:12:17 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=60675 Transform how you communicate in challenging situations to experience positive outcomes for you and your organisation. Whether you’re a manager, HR professional, educator, team leader, or anyone navigating complex discussions or resolving conflict, this course is ideal for you! Lead Difficult Conversations is an online professional development course that provides the tools and insights necessary […]

The post Lead Difficult Conversations appeared first on Australian Online Courses.

]]> Transform how you communicate in challenging situations to experience positive outcomes for you and your organisation. Whether you’re a manager, HR professional, educator, team leader, or anyone navigating complex discussions or resolving conflict, this course is ideal for you!

Lead Difficult Conversations is an online professional development course that provides the tools and insights necessary to master the art of handling challenging dialogues successfully in your professional and personal life.

In this communication course, you will learn the skills, strategies, and tools necessary to approach difficult conversations with confidence, empathy, and clarity. You will also learn to prepare, conduct, and follow up on difficult conversations to maintain relationships and foster a productive and respectful working environment.

On completion of this course, you will have gained the theoretical knowledge and skills to incorporate effective communication techniques to lead difficult conversations.

Course Structure

  • Preparing and purpose for conversation
  • Identify the core issue
  • Confirm desired outcomes
  • Consult with stakeholders
  • Define goals of the conversation
  • Conversation audience
  • Context of conversation
  • Identify and organise the required materials
  • Agenda
  • Background information
  • Policies and procedures
  • Legal documents
  • Visual aids
  • Action plan templates
  • Time management tools
  • Create an agenda
  • Identify, gather and develop materials
  • Adhere to organisational policies and procedures
  • Selecting an appropriate location
  • Choosing a suitable date and time
  • Who should be involved
  • Organising logistics
  • Relevant personnel
  • Stakeholder feedback
  • Review conversational content
  • Feedback and changes to content
  • Key elements of conversation
  • Communication style
  • Delivery styles
  • Conversation formats
  • Verbal and non-verbal communication
  • Written communication
  • Communication styles
  • Conviction
  • Empathy
  • Legislation and codes of conduct
  • Adapting delivery style
  • Adjusting your tone and language
  • Stakeholder input for difficult conversations
  • Summarise the conversation
  • Confirm understanding
  • Documenting conversations
  • Records management
  • Hard copy vs digital
  • Facing challenges
  • Support services
  • Referral process
  • Evaluate of effectiveness of the conversation
  • Evaluate achievement of objectives
  • Self-reflection
  • Evaluate the effectiveness of the conversation
  • Gathering feedback
  • Plan for improvement

Study Hours

Estimated duration 15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

I was thoroughly impressed with the presentation of the course and the tutor’s proactive approach. They reached out to remind me of their support, which made me feel assured that I wasn’t alone in this journey. Knowing that the tutors were there to guide me and clarify any questions truly emphasized their commitment to my success. I will definitely enrol in more courses.

Giovanna | Kew | Lead Difficult Conversations

It was easy to follow and I have obtained information required to lead difficult conversations.

Christinna | Carine, WA | Lead Difficult Conversations

The post Lead Difficult Conversations appeared first on Australian Online Courses.

]]> Psychological Safety At Work Program https://australianonlinecourses.com.au/courses/psychological-safety-at-work-program/ Fri, 17 Jan 2025 04:55:55 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=80423 Psychological safety is essential for building high-performing teams and creating an environment where individuals feel valued, respected, and free to contribute without fear of judgement. The Psychological Safety program is designed for managers, team leaders, HR professionals, and employees who want to transform their workplace into a space where trust, open communication, and collaboration thrive.

The post Psychological Safety At Work Program appeared first on Australian Online Courses.

]]> Psychological safety is crucial for promoting trust, collaboration, and innovation in the workplace. Leaders are key to establishing this safety and a culture that drives innovation, engagement, and productivity.

The Psychological Safety At Work program covers the importance of psychological safety for individual and organisational success. It highlights the benefits of a safe environment, such as improved employee well-being, productivity, and innovation, while addressing the negative impacts of unsafe workplaces.

In this psychological safety course, you will learn strategies for encouraging open communication, reducing fear of mistakes, and promoting accountability. You will also learn about respectful communication, constructive conflict resolution, and team collaboration.

You will also explore practical tools for feedback, leading by example, building trust, and inclusive leadership practices such as active listening and valuing diverse perspectives.

On completion of this course, you will have the confidence and tools to build a supportive culture where everyone feels valued and empowered.

Course Structure

Unit 1 – Introduction to Psychological Safety

  • Introduction
  • What is psychological safety?
  • How psychological safety drives success
  • Employee benefits
  • Team benefits
  • Organisation benefits
  • Psychological safety and innovation
  • Psychological safety and productivity
  • Psychologically unsafe workplaces
  • Achieving psychological safety

Unit 2 – Trust and Respect

  • Introduction
  • Building trust and respect
  • Open communication
  • Reducing fear and mistakes
  • Collaboration and teamwork
  • Building accountability and ownership
  • Enhancing wellbeing
  • Establishing trust within teams
  • Respectful communication
  • Constructive conflict
  • Trust versus performance

Unit 3 – Leadership and Psychological Safety

  • Leadership and psychological safety
  • The leader’s role
  • Creating space for feedback
  • Leading by example
  • Practical tools for leaders
  • Open-door policies

Unit 4 – Encouraging Employee Voice and Participation

  • Promoting open communication
  • Active listening and trust
  • Creating inclusive spaces
  • Work culture

Unit 5 – Handling Mistakes and Failures Positively

  • Creating a “no blame” culture
  • Encouraging risk-taking
  • Effective feedback
  • Feedback and psychological safety
  • Cultivating psychological safety

Study Hours

Estimated duration 20 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

The post Psychological Safety At Work Program appeared first on Australian Online Courses.

]]> The Art of Selling https://australianonlinecourses.com.au/courses/sales-skills-program/ Thu, 09 Dec 2021 00:30:59 +0000 https://australianonlinecourses.com.au/?post_type=courses&p=25237 Whether you want to improve your sales prowess, start a new venture or grow an existing business, this sales skills course equips you with the knowledge you need to succeed. The Art of Selling is a professional development course that will provide you with proven sales methods to help you succeed in a sales career. […]

The post The Art of Selling appeared first on Australian Online Courses.

]]> Whether you want to improve your sales prowess, start a new venture or grow an existing business, this sales skills course equips you with the knowledge you need to succeed.

The Art of Selling is a professional development course that will provide you with proven sales methods to help you succeed in a sales career.

In this online sales course, you will learn about the different types of selling personalities, communication and conversational selling, buyer analysis and motivation, marketing for sales and strategies to close the sale.

You will learn about managing stress levels in a sales situation, the law in relation to selling and writing concise and accurate sales reports.

On completion of this course, you will feel confident to pursue a career as a professional salesperson.

Course Structure

Unit 1 – Presentation and Selling Personality

  • Presentation
  • Personality
  • Personal style inventory
  • Personal style inventory scoring sheet
  • Interpretation of the personal style inventory
  • Introversion-extroversion
  • Intuition-sensing
  • Feeling and thinking
  • Perceiving-judging
  • Strengths & weaknesses of the different types
  • Some generalizations
  • Implications
  • The selling personality
  • Cheerfulness
  • Strength
  • Friendliness
  • Sincerity

Unit 2 – Communication and Conversational Selling

  • What is communication?
  • Types of communication
  • Methods available for communicating
  • Stages of communication stages
  • Selling
  • Rules
  • Speaking in public
  • Basic principles of public speaking
  • Self-consciousness
  • Voice
  • Delivery and deportment
  • Structure of speech
  • Use of language
  • Purpose of the speech
  • Preparation
  • Be logical and truthful

Unit 3 – Marketing and Product Presentation

  • Buyer motivation
  • Structuring an advertisement or promotion
  • The marketing message
  • Message generation
  • Message evaluation & selection
  • Message execution
  • Costing
  • Materials direct labour overheads
  • Marketing – what you need to know
  • Concepts in marketing
  • The product concept
  • Defining the target market
  • Determining market segmentation
  • Product display
  • What sells best

Unit 4 – Management

  • Communications
  • Communicating with management
  • Understanding the supervisory position
  • Different ways to communicate
  • Memo forms
  • Telephone, fax and mobile phone
  • Meetings and face to face contact
  • Record keeping
  • Filing information
  • Filing procedures
  • Stock control
  • Organisational structures
  • Formal and informal organisational structures
  • Sales team structure /chain of command
  • Management styles
  • Autocratic but humanistic
  • Target orientated management
  • Conflict resolution techniques

Unit 5 – Helping the Product Sell Itself

  • Merchandising
  • Principles to follow when buying
  • Selling
  • Credit or cash
  • Personal service, mail order or self service
  • What sells best
  • Shop layout
  • Fixtures and fittings
  • Layout, signs and spacing
  • Product display
  • Quantity displayed
  • Assisting customers in identifying a need for a product
  • Financial accessibility

Unit 6 – Know Your Product

  • Market research
  • Steps involved in market research
  • Types of market research
  • Types of data
  • Secondary data
  • Primary data
  • Ways of gathering data
  • Survey method
  • Observation methods
  • Experimental methods
  • Commonly researched factors
  • Listen to the customer
  • The importance of product knowledge

Unit 7 – The ABC of Selling

  • Sales formulas
  • Steps to the order
  • The ABC of selling
  • Qualify and assess prospects
  • Different ways to sell
  • Sales team to buyer group
  • Types of customers
  • The sales person should know
  • A good sales person should possess the following characteristics:
  • A successful salesperson will:
  • Key rules every salesperson should follow
  • Ethics in sales

Unit 8 – The Opening

  • Convincing the customer
  • Principles of approaching prospects
  • Avoid selling under adverse conditions
  • Self-made adverse conditions
  • Buyer generated conditions
  • Getting attention
  • Factual opening
  • The question opening
  • The reference opening
  • The sales aid opening
  • Demonstration opening
  • The link opening
  • Motivation to buy – additional approaches
  • The curiosity approach
  • The fear approach
  • The gift approach
  • The personal interest approach
  • The opening approach summarised

Unit 9 – Closing a Sale

  • Sales stoppers
  • Signals that the buyer is intending to make a purchase
  • Asking for the order
  • Closing techniques
  • The alternative close
  • The summary close
  • The fear close
  • The isolation close
  • Verbal-proof story close
  • ‘Influencing the mind’ close
  • The concession close
  • Using a minor point to close
  • Get the buyer decision – close!
  • Making a decision
  • Rational decisions
  • Heuristic procedures in decision making
  • Stages of the decision making process
  • Recognising a problem
  • Seeking information
  • Evaluating alternatives
  • Purchase processes
  • Post purchase processes

Unit 10 – Stress Management

  • Body changes (due to stress)
  • Are you stressed?
  • Psychological symptoms
  • Common symptoms of stress
  • What exactly is causing your stress
  • Do you live for your work?
  • What are you getting out of life?
  • Are you achieving your goals?
  • Do you make time for yourself?
  • The flight or fight response
  • A stress management program
  • Methods of reducing and controlling stress
  • Relaxation
  • Aromatherapy and hypnosis
  • Autogenics for stress control
  • Exercise
  • Straight thinking
  • Life planning
  • Communication
  • Effect of stress on health and wellbeing
  • Nutrition
  • Drugs and alcohol
  • Managing your career
  • Work satisfaction
  • Goals to follow
  • Reviewing your career
  • Standing out and progressing

Unit 11 – The Law and Selling

  • Business law
  • Role of the courts
  • Contract law
  • What is a contract
  • Making an offer, negotiation, acceptance
  • Types of offers
  • Examples of offers
  • Unilateral contracts
  • Bilateral contracts
  • When an offer does not lead to a contract:
  • What is an acceptance?
  • Using a seal
  • Consideration must be seen to be adequate
  • Who can establish a contract?
  • Marketing law
  • Consumer law
  • Warranty and condition
  • Sellers liability
  • Consumer laws
  • Liability of manufacturer
  • Statutory liabilities to manufacturers
  • International legal rules regarding sales contracts
  • United nations convention on contracts for the international sale of goods (CISG)

Unit 12 – Report Writing

  • Types of language
  • Informative language
  • Persuasive language
  • Imaginative language
  • Connotation & denotation
  • Literal & figurative language
  • Formal & informal language
  • Communication channels
  • Vertical internal communication business
  • Horizontal internal communication
  • Clear wording
  • Making meanings clear
  • Causes of confusion
  • Ambiguity
  • Causes of ambiguity
  • Concise wording
  • Condensing your writing
  • Parts of speech
  • Sentence structure
  • Visual communication

Study Hours

Estimated duration 50 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

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Testimonials

Was a excellent course to study and easy to understand. It was great to know that there are tutor’s to help you if needed

F. Girvasi, The Summit, QLD | Sale Skills Program

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